HM Revenue and Customs (HMRC) announced today that around 500,000 of those claimants have chosen to renew their tax credits online. Around 750,000 renewed using the online service in the whole of last year’s tax credits renewal period.
There are four weeks to go until the deadline, by which time a total of 3.1 million people will have to renew their tax credits.
Claimants must tell HMRC about any changes to their circumstances that they haven’t already reported, including changes to working hours, childcare costs or income. These changes can be reported through GOV.UK, or via the new HMRC app.
Renewing online is quick, convenient and easier than ever before. There is also a special team to support the most vulnerable customers who cannot go online. People who we know need special support are being contacted by our customer support teams.
Nick Lodge, HMRC’s Director General, Benefits and Credits, said:
“We are delighted that many people are choosing to renew online. The online service means that people can renew at any time of the day or night, without having to call us.
“Online help is there to support people and our webchat facility can also answer most queries you may have.”